Traker is a single unified platform that integrates all operational resources and telecommunications systems used in the call center business.
The solution is 100% web-based providing access to our clients and to our network of experts. It provides complete transparency regarding every transaction and client, enabling us to provided enhanced levels of service and support. Our clients are able to access the system directly and monitor all activities, manage their knowledge databases, etc. anywhere at anytime. End users can also access the public knowledge database entries.
Traker's Main Functional modules include:
- Telephone, E-Mail and Fax Ticketing
- Customer Profile Management
- Call Logging
- Multiple Knowledge Database Management(Private and Public)
- Advanced Search Module (History Management)
- Outbound Campaign Management